Shipping & Delivery
How do I track my order?
We'll email you tracking details as soon as your order's dispatched — the waybill/tracking number in that email is the best way to follow its progress. Didn't get a confirmation? Get in touch and we'll help.
When will my order be shipped?
We aim to ship same-day for orders placed before 2pm (UK time). Orders placed after 2pm on a Friday, or on a UK bank holiday, ship the next working day — the same applies to weekend orders.
Shipping Timeframes
Our estimated delivery timeframes are listed below. Please note these are courier timeframes and start from when your order is shipped, not when it's placed. All orders to Canada and the US are shipped from our UK store. Orders placed Monday to Thurs
Why haven't I received my order?
First, track your order via the link in your shipping confirmation email or through My Account.
Where will my order ship from?
Orders from our US store ship from our UK warehouse, and all returns go back to the same warehouse. For detail on duties and taxes, see "Customs — everything you need to know" below.
Which couriers do you use?
All orders from our US store are delivered with FedEx, and all returns are sent back with FedEx too.
Customs — everything you need to know
US: Import duties and taxes on US orders are calculated and charged at checkout, so there's nothing extra to pay when your parcel arrives. These charges are non-refundable.
Do I need to sign for my delivery?
Depending on the courier, you can leave delivery instructions — left without a signature, with a neighbour, in a safe location, or collected from a local point. Someone else at the address can also sign on your behalf.
Do you deliver on public holidays and weekends?
Delivery times don't include weekends or public holidays, so we can't promise weekend delivery — though some couriers do work weekends, which can mean an earlier arrival than expected.
Tax invoices
We're not currently able to provide a tax invoice with a full tax breakdown, but we can send a full invoice showing your items, total paid and shipping charges — just contact the team to request one.