Members Only
What is Members Only, and how does it work?
Members Only is our loyalty programme — creating an account unlocks early access to sales and new collections, vouchers, exclusive gifts and more, plus a generous sign-up discount when you first join.
How do I join Members Only?
Head to our site, click "Account" in the top right, then "New Customer." Pop in your details and you're ready to start unlocking your benefits.
What are the Members Only levels and benefits?
There are four levels, based on your net spend over the previous 12 months, each with its own early access, birthday gift and extra benefits.
Why do my points show as pending?
Points stay pending for 28 days from your order, which allows time for any returns to be processed. After that they're added to your balance automatically.
Can I spend my points?
Yes — log into your account, add items to your basket and head to checkout, where you'll see a points redemption box. Every 100 points is worth $5 off.
How is my level calculated?
Your level is based on your net spend over the previous 12 months — the more you spend, the more points you build towards the next level's rewards.
Why hasn't my level changed straight after purchase?
Your level updates automatically 28 days after your order, to allow time for any returns to be processed first.
Why has my level changed?
Your Members Only tier is based on your annual spend, so if this drops below the threshold for your current tier, you'll move down to the tier below.
What birthday treat am I entitled to?
A voucher, sent as our gift to you on your birthday — $30 for Level 1, $40 for Level 2, $50 for Level 3 and $60 for Level 4.
Do my vouchers expire?
Yes, vouchers expire 30 days from the date they're received.
What happens to my voucher or points if I return my order?
Once your refund is processed, your voucher is refunded too (valid for 30 days from reissue), and your points are automatically returned to your balance.
How does the referral programme work?
Log in, go to your account page, click "Learn More" in the Members Only section and scroll to "Refer a Friend" for your unique shareable link.
Why did my points balance go down?
This is usually because an order was returned or cancelled — either yours, or one placed by someone you referred.
Can I accumulate points on sale orders?
Yes — points are added to your account automatically once your return window has closed on that order. Just stay logged in for them to accumulate correctly.
How can I view my points and membership level?
Both are shown in the top bar of your account page.
What happens to my loyalty level if I return all my items?
Your level is based on net spend, so if you return an item, it won't count towards your total — meaning it won't help you level up.
Can vouchers be used with store credit, or exchanged for a gift card?
Vouchers can be used alongside store credit, but they can't be exchanged for store credit or a gift card.
What can I do with my points?
Your points determine your membership level — the more you build up, the higher your level and the more benefits you unlock.
How can I leave Members Only?
Get in touch and we'll cancel your account for you — you'll lose any points you've collected. If you'd like to rejoin later, contact us to reopen your account, though your points total will restart from zero.
I forgot to add my voucher to my order, can I add it on after?
Sadly, we are unable to add any vouchers or points to an order once the order has been placed. They can be used on future orders. Apologies for any inconvenience.