What is your returns policy?Updated 2 days ago

You have 14 days from delivery to log a return on our returns portal, then a further 14 days from there to get the item(s) back to our UK warehouse.

All returns come with a pre-paid FedEx shipping label — the cost is shown on the portal (usually around $15) and is deducted from your refund once processed. You can choose to be refunded to your original payment method or as store credit.

To be eligible, items need to come back in their original condition: tags attached, original packaging (including any duffle bags from newer collections), unworn and odour-free. A few things to flag:

• Swimwear bottoms ship with a hygiene protector sticker — this needs to stay intact for us to accept the return. If it's missing on arrival, let us know straight away.
• Earrings can't be returned, due to hygiene regulations.
• Faulty items still need to be returned to be eligible for a refund.
• Sale items follow our standard returns policy, except for items marked Final Sale, which are non-returnable and non-refundable.

Ready to start? Log your return at returns.ratandboa.com