I've received a faulty item — what do I do?Updated 2 days ago

We're sorry to hear that. Please send Customer Care some images along with details of the fault, so we can take a look and advise next steps.

If you're within 14 days of delivery, log your return via the portal and select "Faulty" as the reason, attaching a clear photo. Having trouble creating the return? Contact us directly and we'll help.

All faulty returns are inspected on arrival — genuine faults are covered, but general wear and tear may not be, at the returns team's discretion.

Outside the 14-day window? Get in touch as soon as you can and we'll do what we can to help.