Can I return sale items?Updated 2 days ago

We're happy to accept returns on most sale items. Some items are marked as Final Sale, and these are non-returnable and non-refundable. Final Sale items are clearly labelled on our product pages, so you'll always know before you buy. For more information, please contact our customer care team.

To be eligible for a full refund, returns must be logged on our portal within 14 days of delivery, and shipped back within a further 14 days of logging.

Pre-paid return labels are available through the returns portal, with the cost deducted from your refund. Refunds can be issued to your original payment method or as store credit.

Items must be returned in their original condition, with all tags attached and in original packaging. We are unable to accept items that show signs of wear, are missing tags, or are received outside of the 30-day window.

Swimwear: Bottoms are shipped with a hygiene protector sticker; items with this removed cannot be returned. Please wear underwear when trying on swimwear bottoms, as returns showing signs of wear will be declined for health and safety reasons. If your sticker is missing on arrival, please contact [email protected] straight away.

Log your return at returns.ratandboa.com